April Thomas is zealous about helping organizations improve. With roots as a Social Worker and experience across the healthcare continuum—from hospice to health insurance—April brings a blend of human-centered insight and organizational excellence to every setting. Driven by her belief in people and their potential, April bridges behavioral science with continuous improvement, using Lean and Six Sigma principles to spark meaningful, lasting change. She specializes in leadership development, patient centered and customer experience design, strategic planning, and creating high-performing workplaces. April holds advanced degrees in Social Work, Organizational Behavior, and Strategic Management. She’s a NAHQ Certified Healthcare Quality Professional, ASQ-Certified Six Sigma Black Belt, Grief Educator, and Mental Health First Aid Instructor. Her passion for supporting others extends beyond work—she has over 15 years of board service with nonprofits. Her passion project is helping people build their skills for conversations related to grief and loss.